NLV Support

The Right Knowledge for Every Work Question

Give employees immediate access to reliable internal knowledge and expertise with the AI-powered NLV Support application. This allows them to complete tasks faster and with greater confidence, while providing you with clear insight into existing knowledge gaps and support needs.

See how it works
NLV Support app, home screen that invites the employee to ask a question NLV Support app featuring a sample conversation and a response with a source citation

Over 15 years of expertise
in digital learning solutions

Based on approved
sources from the organization

Developed in the Netherlands

The Impact of Fragmented Knowledge

Fragmented knowledge slows down work and limits development

Development needs aren't always apparent

Without insight into recurring topics, it’s difficult to ensure that training aligns effectively with real-world practice.

Knowledge stays with colleagues

A great deal of practical knowledge lies with colleagues and experts. If you don’t know the right person, it can be difficult to tap into that knowledge.

Finding information takes time

Relevant information is stored in various documents and systems and is therefore not always readily available.

NLV Support

Every work question contributes to further knowledge and development

NLV Support helps employees access reliable information while they work. Through text or voice, they receive answers from the company’s own resources or find the right expertise.

NLV Support app, home screen that invites the employee to ask a question

Mobile-first support

Knowledge available via text and voice while working.

NLV Support Insights Dashboard with Frequently Asked Questions and Knowledge Gaps

Insight from Every Question

Identify recurring questions and knowledge gaps.

NLV Support app with an overview of communities NLV Support app to help you find the right expert

Answer or expertise

Find reliable sources, colleagues, experts, communities, and events.

How NLV Support Works

An immediate response from NLV Support or a connection to the right person

Here’s how NLV Support works: an employee submits a work-related question; NLV Support searches the organization’s available resources, finds an answer with a source citation, or connects the employee with a colleague, expert, or community; and every question is recorded to improve the knowledge base

From Demand to Improvement

Improving Evidence-Based Practice Based on Real-World Experience

NLV Support identifies support needs and helps organisations make more targeted improvements.

Fewer interruptions

Making Better Use of Expertise

Well-Reasoned Development Decisions

Discover the possibilities for your organization

We're looking at:

Frequently Asked Questions

The available knowledge resources and expertise

Integration with your learning and IT environment

NLV Learning Suite

Strong on our own, stronger together

NLV Support operates independently and links work-related questions to content, expertise, activities, and data within the Learning Suite.

NLV Design

Turn existing knowledge into content that can be applied immediately.

NLV Design: Home screen asking what you want to create today

NLV Data

Brings learning data together into a single, reliable source.

NLV Data: a dashboard showing learning data and progress at a glance

NLV Support

The right knowledge at the right time.

NLV Support app, home screen that invites the employee to ask a question NLV Support app featuring a sample conversation and a response with a source citation

NLV Perform

Keep your required skills up to date and certified

Coming Soon

This is how NLV Support evolves alongside your organisation’s learning ecosystem.

Discover the NLV Learning Suite

NLV Support is coming

At the end of September, we’ll launch NLV Support: the mobile-first solution that connects employees with reliable organisational knowledge and relevant expertise while they’re on the job.

Stay informed

Follow NLV Suite as it evolves.

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